FAQ

What is Please Mum's online security and privacy policy?
Please Mum is committed to providing our guests a very safe and secure online experience. Furthermore, we ensure the privacy of our valued customers in the E-commerce environment. We do not share, rent or sell personal information with anyone else.
Please review our Security and Privacy Policy for more details.

How can I contact Customer Service at Please Mum?
We are happy to assist you with any questions you may have in the following ways:

E-mail us at: website@pleasemum.com
Telephone us at: Canada & US: 1-800-665-9644
Local & Int'l: 1-604-254-8550
Fax us at: 1-604-254-0831

Write us at:
333 Woodland Drive
Vancouver, BC
Canada V5L 3P6
Attention: Web Sales Department

What will I pay for shipping?
Please Mum offers extremely competitive shipping rates to both Canada and the US. Currently we do not ship orders outside of North America.

There are no hidden handling costs or any other charges.

All our shipments originate from our warehouse located in Vancouver, B.C., Canada. Shipping options from our carrier, Canada Post, include:

• Canada
  Priority Courier
  Xpresspost
  Expedited Parcel


• USA
  Xpresspost
  Surface Parcel

Where do you ship?
Currently we ship anywhere in Canada and the USA. Unfortunately, we do not ship outside of North America at this time.

How are returns/exchanges handled?
Pleasemum.com is excited to announce that we have extended our Return Policy to 60 days. We feel this gives you the time you need to ensure you are satisfied with the size, style and fit of your garment.

You may either return items to your nearest Please Mum store or mail items directly to:

Please Mum
333 Woodland Drive,
Vancouver, BC
V5L 3P6
Attention: Web Sale Department

When returning an item, please supply the original invoice (order confirmation) or receipt along with a brief explanation of the reason for the return. For regular refunds and exchanges shipping costs are not refundable. Garments shipped in error, or garments with a manufacturers defect may be returned within 60 days for a full refund or exchange. Please Mum will credit you with the shipping and handling costs when your return is processed.

For more information about our return policy click here.

What happens if an item is out of stock?
We strive to keep all items in stock to meet your shopping needs. However, if an item is temporarily out of stock, you will be notified. For an item permanently out of stock, that item will no longer be made available for sale.

I would like to make some suggestions to Please Mum regarding your merchandise. Who should I contact?
At Please Mum, your feedback is important to us! Please write to us by email at customerservice@pleasemum.com with your comments and suggestions and we will take them into consideration. We love to hear about ways we can improve our product and make it better for our customers!