Home > Customer Service > FAQs

FREQUENTLY ASKED QUESTIONS

Ordering Online
How do I place an online order?
What size should I be ordering?
How do I pay for my online order?
When does my credit card get charged?
How quickly will my order be processed?
Can I purchase online and pick up my order at my local Please Mum store?
Is your online shopping secure?

My Order
How can I make a modification to an order after it has been submitted?
How can I cancel an order?
Will I receive an order confirmation?
Where do I enter a coupon code for a promotion?
What do I do if I forget to apply a coupon to my order?
What happens if an item goes out of stock before my order is shipped?
How can I check the status of my order?

My account
I've forgotten my password, how do I get a new one?
How do I receive or unsubscribe for email updates?
How does Pleasemum.com use my personal information?

Returns
What is Please Mum's return policy?
How can I return an order purchased online?
Can I return my PleaseMum.com purchase to a Please Mum store?
Is there a shipping fee when returning items by mail?
When will I see a credit on my billing statement from my return?

Shipping
Where do you ship?
What carrier will be used to ship my order?
What are PleaseMum.com's shipping rates?

VIP (Very Important Parent) Program
What does the Please Mum VIP (Very Important Parent) program offer?
How much does it cost to be a member of the VIP (Very Important Parent) program?
How can I become a member of the VIP (Very Important Parent) program?
Where can I use my membership card?
What can I do if I am unable to attend a VIP (Very Important Parent) shopping party?
Will I be able to enjoy my member discount if I forgot my card?
Why is the VIP (Very Important Parent) program not available online?
How will Please Mum use the information that is collected when I sign up for the VIP (Very Important Parent) program?

Contest Winners
Curious who won our most recent contests? Click here.

How do I place an online order?
Ordering at Please Mum's online store is easy! From the product page, simply select the colour, the size and quantity of the item you would like and click "Add to Shopping Cart". Once you are finished shopping, click on the "My Cart" button at the top of the page and follow the instructions to checkout.

The checkout process is simple. Once in your cart, review all the items and the quantities listed. If you wish to modify the quantity of one item, select the quantity you would like to receive in the drop down menu and then click on the "Update" button at the bottom of the page. If you would like to remove an item from your cart, click the remove checkbox next to the item and then click on the "Update" button at the bottom of the page.

If you have a coupon that can be used with your current purchase, enter the coupon code in the box "Use Your Coupon" that is at the top of the cart. Once you have entered the coupon code, click on the "Use Coupon" button to apply the promotion to the items in your cart.

You are now ready to proceed with your checkout. Click on the "Checkout" button at the bottom of the page. If you are a returning customer, click on the "Login" button. If you are a new customer to PleaseMum.com, click on the "Create an Account" button. Once you are done with the registration process, you will be able to continue with the checkout process.

During checkout, you will be asked to provide:

•   The address you want to ship to.
•   Your preferred shipping method (for shipping information, click here)
•   Any gift options.
•   Your gift card or credit card information for payment.

The confirmation page of the checkout process will review the billing and shipping address, the payment information and the items purchased. Click on the "Confirm" button at the bottom of the page to finalize your purchase. Your order will not go through if you do not click on the "Confirm" button.

** If you would like additional assistance placing an order, please contact a Customer Service Team Member at 1-800-665-9644. Our Customer Service hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. (PST).

What size should I be ordering?
Our size charts and measuring tips will help you order the correct size. To select the right size use our Please Mum size charts. Simply look for the child's age, height, or weight to ensure that your purchase will be the appropriate fit.

How do I pay for my online order?
We accept the following forms of payment:
• Major credit cards (American Express, Visa, MasterCard)
• Please Mum Gift Cards

When does my credit card get charged?
When you place an order, we will pre-authorize your credit card to ensure the funds are available. If you are using MasterCard or Visa, the pre-authorization may appear as if you have been charged. With some cards, the funds become unavailable, but the account is not debited until the order ships. If the order is cancelled for any reason, the time it takes for the hold to release depends on the issuer of the card.

How quickly will my order be processed?
All orders received prior to 12:00 pm, Pacific Standard Time, Monday through Friday, are processed within 1-2 business days. Standard delivery takes 7 - 13 business days after order processing. Express delivery (3-5 business days) is available for an additional charge (for shipping information, click here).

Please note that orders will be processed and shipped pending credit card authorization.

Can I purchase online and pick up my order at my local Please Mum store?
Unfortunately, at this moment, orders placed online cannot be picked up at Please Mum stores.

How can I make a modification to an order after it has been submitted?
We will do everything we can to accommodate your request. Please bear in mind that our goal is to pack and ship your order as quickly as possible. Therefore, changes to your order can only be made UP TO ONE HOUR after it has been submitted. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.

How can I cancel an order?
You may contact a Customer Service Team Member at 1-800-665-9644 within one hour of placing your order. You may also send an email stating that you would like to cancel your order. For emails, please include your name and invoice number (to send an email, click here).

Once your order has entered into our shipping process (which occurs one hour after you submit your order), it cannot be cancelled. If your order has been shipped but you no longer would like your order, please mark it as "return to sender" and we will issue a prompt refund for your order when we receive it back (less the cost of shipping).

Will I receive an order confirmation?
You will receive two emails after you place your order and provide us with a valid email address:
1. The first confirms that your order was received and provides you with your invoice number as well as a summary of your order. This email will arrive within about 24 hours.
2. The second confirms that your order was shipped from our warehouse.

Where do I enter a coupon code for a promotion?
Once in your shopping cart, you will be able to enter the coupon code in the box titled “Use your coupon”. Type in the coupon code and press the “Use Coupon” button. The coupon will be applied to the items that are included in the current promotion.

What do I do if I forget to apply a coupon to my order?
If you forgot to apply a coupon to your order, simply fill out our “Price/Promotion Adjustment” form (to submit the promotion adjustment form, click here). Please allow up to 10 business days for this credit to appear in your account. It can also take up to two months for this credit to appear on your statement.

What happens if an item goes out of stock before my order is shipped?
Occasionally, high demand causes us to run out of certain items. If we do not have an item that you have ordered in stock, we will notify you by email immediately. You will then be able to request a refund for the item or an exchange for another item of your liking to replace the one that was sold out.

How can I check the status of my order?
You can check the status of your PleaseMum.com order by clicking on the “order history” link found in your PleaseMum.com account. If you have an order outstanding, you will see its details. If you order has shipped and you would like to track its progress, please use the tracking number provided and enter it on the website of the carrier used to ship your order.

If your tracking number starts with 1ZWA please visit www.ups.com (all orders shipping to the US are shipped using UPS), for all other tracking numbers visit www.canadapost.com (all orders shipping within Canada will be shipped using Canada Post).

I've forgotten my password, how do I get a new one?
If you have an account and have forgotten your password, we can provide you with a new one. Simply click on the “Password forgotten?” link, enter your email address and we will send you an email containing a new password.

How do I receive or unsubscribe for email updates?
Subscribe to PleaseMum.com email updates and be the first to know about promotions and new merchandise. To subscribe, you will need to enter your email address in the “Sign up for our VIP email newsletter and you'll be entered to win a $50 Please Mum gift card! Sign up now: ” box found on the middle of every page on the Please Mum website.

If you wish to be removed from the PleaseMum.com email updates list, click the link to unsubscribe on the next email update you receive from us.

How does Pleasemum.com use my personal information?
At PleaseMum.com, we respect our customers and understand that you are concerned about privacy. We have instituted policies intended to ensure that your personal information is handled safely and responsibly. Read our Privacy Policy for details.

What is Please Mum's return policy?
To obtain more information on Please Mum's return policy, please visit our Changes, Returns & Exchanges section.

How can I return an order purchased online?

First time buying on Pleasemum.com? Try it! If the product received is not just exactly what you wanted, send it back! Simply use the free return label that is included in your parcel (you will notice that it is already addressed to us and includes your return mailing address). Please note that this free return policy is applicable only to first time customers and is only available for their first purchase made on Pleasemum.com (not applicable to US orders).

You may either return items to your nearest Please Mum store or mail items directly to our office (find the mailing address in our Contact Us section). When returning items by mail, please supply the original invoice with a brief explanation for the return.

Please note that for regular refunds and exchanges, the original shipping costs are not refundable. For exchanges, a shipping fee will be charged for the delivery of the new item requested.

We recommend that all returns and exchanges be sent via a traceable carrier such as Canada Post, USPS or UPS. Please Mum is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid.

For Canadian orders, a pre-paid return label is included in your original parcel. To return or make exchanges, pack your items, stick the return label on the parcel and drop it at your nearest Canada Post location. Please note that, by using the prepaid return label, a $6.95 fee (plus applicable taxes) will be deducted from your return or exchange. This fee is not applicable if the return is made in the case of damaged or defective goods or you are exchanging/refunding items purchase on your first online order with pleasemum.com.

Can I return my PleaseMum.com purchase to a Please Mum store?
Yes. Items purchased online can be returned to your nearest Please Mum store. When returning items to a store, please bring with you the original invoice received with your parcel.

Please be advised that stores do not accept swimwear or underwear for returns/exchanges. If these items were purchased in store, they are final sale. If these items were purchased via the website, you will need to ship them back to our warehouse for a refund/exchange.

Please note that for regular refunds and exchanges, the original shipping costs are not refundable.

Is there a shipping fee when returning items by mail?

Mail Return for Canadian Orders - For your convenience, a pre-paid Canada Post return label is included with your orignal parcel. To send your return or exchange, please repack your parcel, stick the return label on your parcel and drop it off at your nearest Canada Post location. Please note that, by using the prepaid return label, a $6.95 fee (plus applicable taxes) will be deducted from your return or exchange. This fee is not applicable if the return is made in the case of damaged or defective goods.

Mail Return for US Orders - For regular refunds and exchanges, the shipping cost for getting the product back to Please Mum are not refundable.

Garments shipped in error, or garments with defects may be returned within 60 days for a full refund or exchange. Moreover, Please Mum will credit you the shipping costs when your return is processed. In order to do so, please include a copy of the shipping receipt from the carrier in the parcel.

When will I see a credit on my billing statement from my return?
Items returned by mail will be processed within 7 days of receipt of the parcel. Once processed, a credit is issued in the same form of payment as the one used for the original purchase.

For credits issued to credit cards, it usually takes one to two billing cycles for the credit to appear on your credit card statement.

Where do you ship?
At this time, PleaseMum.com ships to addresses in all Canadian provinces and territories as well as addresses in the continental US.

What carrier will be used to ship my order?
We determine the most efficient shipping carrier for your order. The carriers used are: Canada Post (Canadian destination orders) or UPS (US destination orders).

What are PleaseMum.com's shipping rates?
To learn more about PleaseMum.com's shipping rates, read our Shipping Information section.

What does the Please Mum VIP (Very Important Parent) program offer?
The Please Mum Very Important Parent program is for all Please Mum valued customers and entitles them to:

4 In store VIP events per year
Exclusive Coupon Offers
Web exclusive offers
Please Mum treasure hunts

Please note that the Please Mum VIP (Very Important Parent) program is not available online and is subject to change at any time.

*The VIP member benefit cannot be combined with any other promotional or markdown offer. Gift Cards, charitable items & olympic product not included.

If you have any other questions concerning the Please Mum Very Important Parent program, please contact a Customer Service Team Member at 1-800-665-9644. Our Customer Service hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. (PST).

How much does it cost to be a member of the VIP (Very Important Parent) program?
It's free! Simply visit your nearest Please Mum store to sign up and receive your Please Mum Very Important Parent card today!

How can I become a member of the VIP (Very Important Parent) program?
To become a member of the Please Mum Very Important Parent program, visit your nearest Please Mum store to sign up.

Where can I use my membership card?
Your Please Mum VIP card is redeemable for member benefits in all Please Mum stores. Please note that the VIP card cannot be used to redeem member benefits online.

What can I do if I am unable to attend a VIP (Very Important Parent) shopping party?
Unfortunately, to enjoy the benefits of the Very Important Parent shopping party, you need to visit your nearest Please Mum store during the dates included on your invitation.

Price adjustments are not available for members who are unable to attend shopping parties on the dates specified on the invitation.

Will I be able to enjoy my member discount if I forgot my card?
To take advantage of your Very Important Parent member benefits, you must present your VIP card at the moment of purchase.

How will Please Mum use the information that is collected when I sign up for the VIP (Very Important Parent) program?
Please Mum respects your right to personal privacy. We will NOT share your personal information to anyone outside Please Mum and pleasemum.com except in the event that we collect information with third parties (with your consent) or employ other companies or individuals to perform functions on our behalf. When we collect your personal information, you can be confident that we will handle and store it in a secure manner to protect information from unauthorized access or disclosure. If you would like a complete copy of our privacy and security policy, please click here.

What is the Please Mum VIP Online Access program?
The Please Mum VIP Online Access is a program to reward our loyal Pleasemum.com customers. Please click here for more information.

What does the Please Mum VIP Online Access program offer?
The Please Mum VIP Online Access program is for all Pleasemum.com valued customers and entitles them to:

VIP Online Access Exclusive Sales

Exclusive Coupon Offers

Please Mum Online Treasure Hunts

Please Mum Style Specialist program

Please Mum Online Bucks click here.

Does it cost anything to become a Please Mum VIP Online Access member?
It's free to join! The Please Mum VIP Online Access program is available to all of our valued customers.

To become a VIP Online Access member, you will need to click on the box saying “Yes, I want to be a VIP Online Access Member” that you will find in your account on Pleasemum.com.

What is the difference between the Please Mum Online Access and the store VIP programs?
Members of the store VIP program and of the Online Access VIP program both enjoy:

VIP Online Access Exclusive Sales

Exclusive Coupon Offers

Please Mum Online Treasure Hunts

Please Mum Style Specialist program

Please Mum Online Bucks

The main difference in the program is how Please Mum Bucks are awarded and where they are redeemed.

For the store VIP program, members receive a stamp on a card for each purchase they make in a Please Mum store. Once they have enough stamps, they will receive the Please Mum Bucks according to the stamps received. To learn more about the store VIP program, click here.

For the Online Access VIP program, members receive one credit for every $1 (net, after discounts, before taxes) spent on Pleasemum.com. Once the member collects enough credits, they are awarded Please Mum Online Bucks. To learn more about the Online Access VIP program, click here.

Please note: Please Mum Bucks received through the store VIP program is only valid at Please Mum stores and cannot be redeemed online. Please Mum Online Bucks can only be redeemed on purchases made online at Pleasemum.com and cannot be redeemed at your local Please Mum store.

I do not have a Pleasemum.com account, how can I sign up for the Please Mum VIP Online Access program?
To sign up to the Please Mum VIP Online Access program, you will need to first create an account on Pleasemum.com. At the end of the account creation process, there is a checked box saying “Yes, I want to be a VIP Online Access Member”. Please keep this box checked to ensure that you become a member of the Please Mum VIP Online Access program.

To create an account on Pleasemum.com, click here.

I already have a Pleasemum.com account, how can I make sure that the Please Mum VIP Online Access program is activated?
To ensure that your Please Mum VIP Online Access membership is activated you will need to login to your Pleasemum.com account. Once in your account, you will see a tab named “VIP Online Access”.

If, below this tab, it reads: “You currently have X VIP points available” your VIP Online Access account is activated.
If, below this tab, it reads: “VIP program currently disabled” you will need to click on the link provided to activate your Please Mum Online Access account.

How do I unsubscribe from the Please Mum VIP Online Access program?
Remember that membership to the Please Mum VIP Online Access program is free and is there to reward our loyal customers. However, if you wish to unsubscribe from the Please Mum VIP Online Access program, you will need to go into your account on the Pleasemum.com site. Once you are logged into your account, click on the Edit account information link and un-check the checkbox for VIP membership.

Please note that all credits remaining, that have not been redeemed, will be saved for later use in your account. If, at any time, you wish to reactivate your email notifications, your Please Mum Online Access account will be reactivated and will include all credits that were not redeemed.

Can family or friends use my membership so I'll earn points for their purchases?
No. Memberships are non-transferable and are only valid for use by the person who registered.

Can I transfer my points to another Please Mum VIP Online Access member?
Unfortunately, at this time, Please Mum VIP Online Access credits cannot be transferred to other members.

How do I earn points?
Online Access credit will be awarded for every $1 (net pre-tax, excluding coupon discounts, promotions, gift cards, gift packaging and shipping charges) spent on Pleasemum.com. Online Access credits towards the earning of Please Mum Bucks are awarded on all net pre-tax purchases, excluding the purchase of gift cards, gift packaging and shipping charges, made online at www.pleasemum.com.

Following every purchase made at www.pleasemum.com, you will receive, with your order confirmation, a total of the Online Access credits earned for that purchase. A running total of your credits can be found in your Pleasemum.com account under the VIP Online Access link.

How many points do I need to earn to get Please Mum Online Bucks?
Please Mum Online Bucks will be awarded in the following way:

Upon collecting 500 Please Mum Online credits (representing net, pre-tax purchases amounting to $500 spent online at www.pleasemum.com) you will be entitled to receive a $25 Please Mum Online Bucks discount at the time of your next online purchase.

You may choose not to redeem the $25 discount and instead continue to accumulate Please Mum Online credits. Once you have collected 1000 Please Mum Online credits (representing net, after discounts, pre-tax, purchases amounting to $1000 spent online at www.pleasemum.com) without having redeemed their $25 Please Mum Online Bucks discount, you will be entitled to receive a $100 Please Mum Online Bucks discount on your next online purchase at www.pleasemum.com.

Upon collecting 1000 Please Mum Online credits (representing net, after discounts, pre-tax, purchases amount to $1000 spent online at www.pleasemum.com), and that you have redeemed either two, $25 Please Mum Online Bucks discounts or one, $100 Please Mum Online Bucks discount, or one $25 Please Mum Online Bucks discount and one $100 Please Mum Online Bucks discount, you will be upgraded to the VIP Online Access Gold member status. This Gold status entitles you to receive a $50 Please Mum Online Bucks discount for every additional 500 Please Mum Online credits (representing net, after discounts, pre-tax, purchases amount to $500 spent online at www.pleasemum.com) collected.

Please note that only one Please Mum Bucks discount can be redeemed per transaction.

I want to know how many points I have earned to date, where can I find this information?
A running total of your current Please Mum Online credits can be found in your account on Pleasemum.com under the VIP Online Access link.

What is the Please Mum VIP Online Access GOLD member and how do I become one?
The VIP Online Access Gold member status is awarded to loyal customers who have earned 1000 Please Mum Online credits (representing net, after discounts, pre-tax purchases amount to $1000 spent online at www.pleasemum.com), AND who have redeemed either two, $25 Please Mum Online Bucks discounts or one, $100 Please Mum Online Bucks discount, or one $25 Please Mum Online Bucks discount and one $100 Please Mum Online Bucks discount.

Once you have reached the Please Mum VIP Access Gold status, you will be entitled to receive a $50 Please Mum Online Bucks discount for every additional 500 Please Mum Online credits (representing net, after discounts, pre-tax purchases amount to $500 spent online at www.pleasemum.com) collected.

How do I redeem my Please Mum Online Bucks?
Once you have earned enough credits towards a Please Mum Online Bucks discount, you will be able to redeem them on your next purchase at Pleasemum.com. During the checkout process, you will be asked to select your discount based on the total of Please Mum Online credits earned.

Can I redeem my Please Mum Online Bucks in store?
Please Mum Online Bucks can only be redeemed on an online purchase made at pleasemum.com.

What happens if my order value is less than my Please Mum Online Bucks discount? Can I still use the discount? Will there be a leftover discount?
At the moment of redeeming your Please Mum Online Bucks, your order must be of equal or greater value than the value (net, pre-tax, after discounts; excluding shipping, gift packaging and gift cards) of your Please Mum Online Bucks. If your order is of lesser value and that you are not using the complete value of your Please Mum Online Bucks, the remainder of the discount will be discarded and will not be available for a future purchase.

Are there items that are excluded from the Please Mum VIP Online Access program?
The purchase of Please Mum gift cards, gift packaging and shipping charges cannot be used towards earning Please Mum Online credits.

Please note that Please Mum gift cards cannot be purchased with Please Mum Online Bucks discounts.

How will I hear about VIP Online Access exclusive sales?
VIP Online Access exclusive sales notifications will be sent to you via email.

What are Please Mum Treasure Hunts?
Please Mum Treasure Hunts are a ONE DAY only event where a selection of products is offered at an incredible price.

An email notification will be sent to you announcing the date of our next Please Mum Treasure Hunt. To see items featured in previous Please Mum Treasure Hunts, click here.

I made a store purchase; can I receive Please Mum Online Access credits?
Unfortunately, Please Mum Online Access credits can only be accumulated through purchases made online at Pleasemum.com. Purchases made in store cannot be used to receive Please Mum Online Access credits.

If there is a promotion on Pleasemum.com, can I still redeem my Please Mum Online Bucks?
Yes! Please Mum Online Bucks can be redeemed in conjunction with any other promotion taking place on Pleasemum.com.

What is the policy for returns when it comes to the Please Mum Online Access credits I earned from my original purchase?
If you return a portion of or your whole online order to a Please Mum location or to www.pleasemum.com, your Please Mum Online credits account balance will be adjusted to reflect the value of purchases returned and refunded (net, pre-tax, after discounts and prior to any applicable shipping fees). This adjustment will remove one Please Mum Online credit from your Please Mum Online credit account balance for each $1.00 refunded (net, pre-tax, after discounts and prior to any applicable shipping fees) at a Please Mum location or at www.pleasemum.com.

Please note that this adjustment also applies to refunds issued due to an order being unable to be filled as a result of an item selling out of stock prior to shipment.

What is the policy for exchanges when it comes to the Please Mum Online Access credits I earned from my original purchase?
If you exchange a portion of or your whole online order to a Please Mum location or to www.pleasemum.com, your Please Mum Online credits account balance will be adjusted to reflect the difference in value between the exchanged purchases (net, pre-tax, after discounts and prior to any applicable shipping fees). If the exchanged items are equal in value, no adjustment will be made to the your Please Mum Online credits account balance. If the item accepted in exchange is of lesser value than the originally purchased item, your Please Mum Online credits account balance will be adjusted to remove one Please Mum Online credit from your Please Mum Online credits account balance for each $1.00 of difference in value. If the item accepted in exchange is of greater value than the originally purchased item, your Please Mum Online credits account balance will be adjusted to add one Please Mum Online credit to your Please Mum Online credits account balance for each $1.00 of difference in value.

What is the policy if I make a modification to my order (add or remove items) before it ships from Pleasemum.com?
If you add or remove items from your online order before shipment from www.pleasemum.com your Please Mum Online credits account balance will be adjusted to reflect the value (net, pre-tax, after discounts and prior to any applicable shipping fees) added or removed from your online order. This adjustment will add or remove one Please Mum Online credit from your Please Mum Online credits account balance for each $1.00 (net, pre-tax, after discounts and before any applicable shipping fees) of value added or removed from the online order.

What is the policy if I receive a price adjustment on my order?
If you receive a price adjustment on an online order where Please Mum Online credits were awarded, you will also receive a corresponding adjustment to your Please Mum Online credits account balance. This adjustment will remove one Please Mum Online credit from your Please Mum Online credits account balance for each $1.00 (net, pre-tax; after discounts and before any applicable shipping fees) of price adjustment that you have received.

I no longer wish to receive email notifications from Please Mum, what happens to my VIP Online Access membership?
The Please Mum Online Access program is tied to the Please Mum email program. If you choose to unsubscribe from our email notifications, your Please Mum Online Access account will automatically be deactivated.

Please note that all credits for which there will not have been redemption will be saved in your file. If, at any time, you wish to reactivate your email notifications, your Please Mum Online Access account will be reactivated and will include all credits that were not redeemed.

How will Please Mum use the information that is collected when I sign up for the VIP Online Access program?
Please Mum respects your right to personal privacy. We will NOT share your personal information to anyone outside Please Mum and pleasemum.com except in the event that we collect information with third parties (with your consent) or employ other companies or individuals to perform functions on our behalf. When we collect your personal information, you can be confident that we will handle and store it in a secure manner to protect information from unauthorized access or disclosure. If you would like a complete copy of our privacy and security policy, please click here.

Curious who won our most recent contests? See below for a list of lucky winners.

Go Canada Photo Contest

Smantha Skinner, BC
Ryan Strilchuk, AB

Email Sign-Up April

Mandy Gamble

Please Mum Graphics Survey:

Cindy Sketcher, ON

Girls Holiday Dress Survey:

Kim Fraser, MB

We (heart) Mum’s Mother’s Day Contest Winners

1st: Henrietta Pinnell, SK
2nd: Brandy Hess, AB
3rd: Tammy Dyk, BC